(WEBINAR, 1.0 CE (CPHQ)
TGCAHQ - Effective Communication with Patients & Families
DESCRIPTION:
Effective Communication with Patients & Families is essential to strengthen clinicians’ communication skills to prevent harm and build stronger patient and family partnerships. The session emphasizes practical tools and phrases clinicians can use immediately — from structured team handoffs to empathy‑based approaches for difficult conversations — so participants leave with actionable strategies to reduce safety risks.
LEARNING OBJECTIVES:
- Identify communication barriers that increase safety risk.
- Apply briefs, huddles, SBAR, check-back, and CUS to common healthcare communication scenarios.
- Use Ask-Tell-Ask and empathy statements during difficult conversations with patients and families.
- Connect communication reliability to patient/family partnership and harm prevention.
Speaker:
Michelle Butler-Jackson, MSN, RN, CPHFH,SCRN, NE-BC, CPPS, CPHQ, CLSS
Division Assistant Vice President, Patient Safety & Clinical Excellence
HCA Houston Healthcare, Gulf Coast Division
Michelle Butler-Jackson serves as Assistant Vice President of Patient Safety and Quality Clinical
Excellence for HCA Healthcare’s Gulf Coast Division. She is a pioneering, dedicated, and results-oriented
healthcare executive with more than 20 years of progressive healthcare experience across patient safety,
clinical excellence, total quality systems, regulatory operations, and performance improvement. She has
facilitated performance-improvement teams and initiatives to improve outcomes such as proactive
reduction in patient harm, complications, sentinel events, and healthcare-associated conditions.
NOTE: TGCAHQ COLLABORATIVE webinar for (1.0 CE NAHQ)
This is a free webinar for Collaborative Members, $25 for non-members! Registration will give you the zoom link to finish your registration.
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