WEBINAR OVERVIEW:
When front-line staff are empowered, organizations flourish.

Join Dr. Lisa L. Campbell as she shares practical strategies and her signature ACCESS Framework—a roadmap to building psychological safety, cultivating ownership, and energizing Patient Access Specialists to lead from where they are.

Whether you're guiding a team or building one, this session will help you unlock the untapped leadership potential at the front lines of healthcare.

WHAT YOU’LL LEARN:
✔️ How to inspire ownership and engagement from front-line team members
✔️ The ACCESS Framework: A practical guide to sustainable cultural change
✔️ Techniques to create psychological safety and influence without authority
✔️ How to simplify quality improvement at the access point
✔️ Role-play scenario to build confidence and reinforce learning

Speaker: Dr. Lisa L. Campbell® PhD, MHA, RHIA, CHC, FAHIMA 
The Growth Motivator®️| Keynote Speaker| Author| Coach | PhD in Healthcare Administration

Dr. Campbell is a nationally recognized healthcare leader, educator, and consultant with expertise in healthcare operations, compliance, and quality improvement. Her journey began as a Medical Assistant in 1992, providing her with firsthand knowledge of the daily challenges faced by front-line staff. This unique perspective fuels her passion for transforming front-line culture through engagement, empowerment, and excellence.

Learn more at: linkedin.com/in/drlisalcampbell