Texas Gulf Coast Association for Healthcare Quality upcoming events

COLLABORATIVE WEBINAR: NCAHQ - Turning Patient Experience Strategy into Daily Execution (CE 1.0 NAHQ) (November 10, 2026)

Tue, 10 Nov 2026 17:00:00 GMT

(COLLABORATIVE WEBINAR, free for members, $15 nonmember, 1.0 CE (NAHQ/ACHE)

COLLABORATIVE WEBINAR: Turning Patient Experience Strategy into Daily Execution

Overview:

Join healthcare quality and safety professionals from across the country for an engaging educational webinar focused on transforming patient experience strategies into sustainable daily practices. This session will explore why patient experience initiatives often fail during implementation and provide practical approaches for creating aligned, observable behaviors that support quality, safety, and patient-centered care. Participants will learn strategies for leadership alignment, team co-design, and embedding patient experience into everyday healthcare operations.
Participants will learn how to:

Identify why patient experience strategies often fail in daily practice.
Understand how aligned behaviors impact patient experience, quality, and safety outcomes.
Apply co-design techniques to create sustainable behaviors in real-world care environments.

Presenter:
Toni Land, MBA, BSN, CPXP is a nurse, healthcare executive, and patient experience expert with more than 30 years of leadership experience in complex health systems. She specializes in helping organizations translate patient experience strategies into consistent operational excellence.

Qualifying Education credit.

Approved for 1.0 CPHQ CE hour and 1.0 hour of ACHE Qualifying Education credit.

FREE event for members of HQCollaborative: MAHQ, OrAHQ, NCAHQ, FAHQ, AzAHQ, OAHQ, MAHQ, UAHQ and TgcAHQ by selecting your association's ticket type and using discount code provided by your association.

No member discount code is required. REGISTER HERE

$15 for Non-Members.
(Consider joining TGCAHQ and get free access to all Collaborative participating webinars in addition to ours! Do the math! You can't get a better return on your membership investment!)

IMPORTANT REGISTRATION PROCESS:
You must register directly with NCAHQ

COLLABORATIVE WEBINAR: AzAHQ - The Quality Journey (CE 12.0) (December 11, 2026)

Fri, 11 Dec 2026 16:00:00 GMT

(COLLABORATIVE WEBINAR, PRICING BELOW, 12.0 CE NOVA)

COLLABORATIVE WEBINAR: AZAHQ - The Quality Journey (CE 12.0)

December 11th - 13th, 8:00-12:00 (Phoenix/MST time)
[10:00 - 2:00pm Central time]

FLYER

Speaker:

Nancy Claflin, DNP MS RN NEA-BC CENP CNEcl CCRN CPHQ FNAHQ

Dr. Claflin has over 30 years of experience in quality. She received her CPHQ© in 1987 and was named a Fellow of the National Association for Healthcare Quality (NAHQ) in 1999. She is an active member of NAHQ, serving on the Board of Directors in different roles and as President in 2004. She served as AzAHQ President in 1996 and 2007. She has taught CPHQ courses for more than 20 years and has presented numerous lectures on healthcare quality at the local, regional, and national level. Dr. Claflin is currently serving as AzAHQ President.

Program Description:

Where are you on your quality journey? Have you thought about seeking certification in quality? The field of healthcare equality and the healthcare quality professional’s role are expanding exponentially in today’s ever-changing healthcare climate. This course is designed for healthcare professionals who are interested in learning more about healthcare quality and preparing for certification. The course will review key milestones in the quality journey including quality leadership and integration, strategic planning, stakeholder engagement, performance and process improvement, population health and care transitions, health data analytics, data management systems, measurement and analysis, patient safety, quality review and accountability, and regulatory and accreditation.

Objectives:
- Explain why change is necessary to refocus on what matters to the patient
- Define the important relationship between change management and project management in healthcare quality management activities
- Describe models of change
- Describe how the models can be applied to specific situations
DISCOUNTED event for members of Collaborative: MAHQ, OrAHQ, NCAHQ, FAHQ, AzAHQ, OAHQ, MAHQ, UAHQ and TgcAHQ by selecting your association's ticket type and using discount code provided by your association. Register DIRECTLY with AzAHQ.

COST

Active AzAHQ Members or active members of a current Healthcare Quality Collective. REGISTRATION CLOSES 10/15

EARLY BIRD PRICING UNTIL 9/30/26

$175 Members
$275 Nonmembers

AFTER 11/30/26

$275 Members
$375 Nonmembers

NOTE: Collective organization active members - enter a coupon code (obtain from your parent organization) to reduce registration to AzAHQ member rate.

(Consider joining TGCAHQ and get free access to all Collaborative participating webinars and discounted access to conferences like this.... in addition to ours! Do the math! You can't get a better return on your membership investment!)

TGCAHQ: 2026 4th Quarter Meeting (TENTATIVE In-Person Toy Drive) (December 17, 2026)

Fri, 18 Dec 2026 00:30:00 GMT

(TGCAHQ QTR MEETING - ONLINE, No CEs)
TGCAHQ - 2026 4th Quarter Meeting (open)

We are hosting our last Quarterly Meeting for 2026 to anyone who would like to attend and learn more about what all we did this year. We are planning a networking "Toy Drive/Mixer" for this meeting, so stay tuned for the deets!

MEETING OBJECTIVES

Welcome new members and friends
Review the progress of the year
Consider changes to strategies
Share results of annual member survey
Ask for participation in leadership activities, nominations
Member feedback

NOTE: No Education CEs for this meeting

Registration will give you the link to finish your registration and get your free link to the webinar.